A woman attempting to return home from her holiday in Italy has revealed how an airline compensated her after her flight was overbooked – prompting social media users to express their opinions.
Susan Berry is a 36-year-old freelance fashion photographer From Philadelphia, Pennsylvania, Who recently spent two months in Italy for work.
Berry said she was able to spend three extra nights in Naples, Italy, after his flights were completely full.
“I got to the airport and the American Airlines manager said, ‘Hey, we’re overbooked (and) we’re looking for volunteers to stay. You’ll get $1,200 in vouchers, four-star hotel, all meals,’ and before he could even finish, I said, ‘I’ll do it,'” she said of the credit she received for her first overbooked flight.
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Berry said although she was excited to return home, she was “not ready to turn down a $1,200 travel voucher for her next adventure.”
Susan Berry (pictured here) spoke to Fox News Digital after finally getting back to the US (Fox News Digital)
Berry said he and eight other passengers — who had to stay an extra night — were taken to a hotel outside Naples.
“Everyone else was forced to stay, and so I was the only one who was excited and trying to rally the troops,” she said.
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Berry decided to document her experience in TikTok videos, one of which has been viewed more than 1.4 million times. She named the experience “Camp American Airlines” — she said it felt like she was at a day camp with strangers.
She said the hotel the airline put her up in was better than the one she was staying in. in Italy, And the free three-course dinner at the hotel made her “thrilled” to stay there an extra day.
American Airlines overbooked Berry’s original flight to Philadelphia, voluntarily offering her a travel voucher and a free night’s stay in Naples, Italy. (iStock)
However, the next day the group of stranded passengers were sent back to the airport for the next flight to Philadelphia.
“So, I got ready to board that flight because I have to go home that day,” she said. “But when I got there, I heard the manager again say, ‘Oh, we’re overbooked, (and) we need a volunteer.'”
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Berry said she was happy to continue with her vacation when she learned the airline was offering a $1,200 voucher to stay overnight again.
She said, “At this point, I realised… I think they were overbooked for a while and I heard through rumours that it was, so then I started thinking… I could do this forever – a few days and get some good vouchers.”
Social media users targeted him Viral TikTok Videos It details how much she could potentially profit from travel vouchers by continuing this expansion – something most of them advised her to do.
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“I wonder what it feels like to be one of God’s favorite people,” one user wrote.
Berry sought advice on TikTok about whether she should continue accepting travel vouchers to see how much credit she could get from them. (@berryfacecreative /TMX)
Another agreed, adding: “This is a once in a lifetime opportunity.”
However, some users advised Berry to proceed with caution.
“Do they expire? That would be my issue,” one TikTok user commented.
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Another said: “Wait for cash instead of vouchers.”
Berry said American Airlines put him up at a four-star hotel outside Naples, Italy. (iStock)
American Airlines’ “Conditions of Carriage,” which an airline representative emailed to Fox News Digital, states, “We will request that passengers who voluntarily agree to give up their seats to relinquish their seats, and in return will be compensated in an amount and form at American Airlines’ sole discretion.”
The terms further state, “When you voluntarily give up your confirmed seat on a flight, we will compensate you in a certain amount and in a form that we deem appropriate.” These terms are also listed on the American Airlines website.
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Berry said after the second night hotel, She arrived at the airport for the third time – and the staff there couldn’t stop themselves from laughing.
“So, this time, yes, all Airport “Mr. know me,” he told Fox News Digital, adding that staff at the airport said, “You’re the only person we’ve ever seen so excited to be here.”
“By that time, I had become the leader of the group,” she said.
Berry volunteered to stay there and collected a $1,150 voucher for the third night – but his luck ran out on the fourth day.
“Honestly, I’m pretty sure American Airlines had a clue what I was going to do because it happened on TikTok,” Berry said of her now-viral video.
A woman trying to fly home to Philadelphia from Italy had to wait three extra days because her plane was overbooked. (iStock; @berryfacecreative/TMX)
Berry said that at the end of the trip, he received a travel credit of $3,550 from the airline.
When asked if she would do it again, Berry said, “I would definitely do it again.”
Berry said she was in no rush to be home by a certain date, so she felt like she was doing a good job for someone who needed to be home by a certain time.
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“I have all the time in the world at the moment,” he joked.
As for using her credit, Berry said she is considering booking. Tropical destinations Such as Rio, the Caribbean and Hawaii, as they would be great locations for photography.
