A netizen shared his experience on social media
35% Passengers had problems baggage handlingBoarding and check-in procedures over the past two years
(Source: Local congregations,
A constant concern for passengers
‘No compensation for lost items for a year’
Year-long wait for lost bag, legal case against airline, yet no compensation to passenger
‘Got three bags instead of four’
This traveler traveled from Paris to Venice, received only three of his four bags, disappointing experience with customer service, received his last bag just a day before departure from Venice
‘Goods arrived damaged after 7 days’
Luggage was lost in Frankfurt, a woman and her daughter had to wait in line for three hours to get the problem resolved, luggage was received seven days later, and some items were damaged due to humidity
’36 hours have passed, but no guest appearance from the goods’
Flight cancelled, woman stranded at Heathrow Airport, luggage also lost. Her niece was due to graduate soon, but the woman’s clothes had not yet appeared in the lost luggage.
What to do if your luggage is lost?
- Submit Passenger Irregularity Report (PIR) at Help Desk
- Provide the details of your luggage along with your address and contact details
- Keep a copy of your lost baggage report with your claim number to check the status on the airline’s website.
- If your luggage is not found, a new claim must be filed with the airline listing the lost items, price, and dates of purchase.
- If your goods are damaged by the time you receive them, another form for repair needs to be filed within 24 hours of receiving the goods.
- Happen
travel insurance Support for domestic and international travel
How to avoid losing your luggage
- Double TagMake sure your bag has two tags, one outside and one inside, with your name, address and contact details.
- Distinctive markings: Use luggage tags that make it easy to identify your bags
- GPS-enabled tags: Smart tags will let you track your bag from your phone
- Delete old stickers: This will help airline staff know which sticker is from your latest trip
- Arrive early: Airline staff will have enough time to correctly tag and load your bags compared to rush hours
survey:
- According to IATA’s 2023 World Passenger Survey, baggage collection and bag drop-off are the two biggest sources of negative experiences for passengers, which are within the control of airlines
- Of the 4.8 billion bags handled by airlines worldwide, 5% are lost forever, reports flight compensation firm Claims Compass.
- If your luggage is not found within 21 days the airline considers it lost.
Inconvenient but no regrets
Flight Experience There is a consensus among passengers on how their lost luggage complaints are handled – usually badly, with no or little action taken, but almost certainly no remorse on the part of the airlines. Sharing one such incident, Tasneem RassiwalaA housewife who recently travelled from Delhi to Paris said, “My luggage was left behind at the Delhi airport even though I had an AirTag which proved its correct location. After contacting the airline for eight days, I had to go to the warehouse on the day of return and get my bag back. This series of events caused me a lot of inconvenience. I had no cold weather clothing, no medicines and no special diet for my 72-year-old mother who had accompanied me. The lack of accurate information and poor customer service caused a lot of stress and ruined a memorable family trip.”
“At Mumbai airport, my terminal was changed from T1 to T2 without any notice, which made me late for boarding. When I reached T2, I was told that the check-in baggage window was closed. Eventually, I had to board the flight without my bag and had to ask my family member to collect my bag from another flight two days later. The whole episode was stressful and the airport authorities were not of much help either.”– Sanaya Khan, an IT professional
“I had a flight from Mumbai to Gorakhpur. After reaching my destination, I waited for two hours at the luggage belt only to find out that the staff had left my luggage in Mumbai. I called them continuously for a week to finally get the work started. I got my bag after a week.” – Siddharth Chaphekar, businessman
Do you know?
Kansai International Airport (KIX) in Japan, which opened in September 1994, has never had a single lost item to date. On the other hand, John F. Kennedy International Airport in the US is considered the worst airport for lost and damaged luggage, according to Travel Agent Central.
