However, the scheduled downtime means that many critical services of HDFC Bank will be affected. The downtime is scheduled for Saturday, July 13, 2024. It will start at 3:00 am and is expected to be completed by 4:30 pm on the same day.
In the email, HDFC Bank said, “We have scheduled this upgrade on a second Saturday, a bank holiday, to minimise inconvenience. However, we advise you to plan your banking activities in advance and appreciate your cooperation as we continue to improve our systems to serve you better.” The bank has chosen this specific date to ensure minimum disruption to the banking activities of its customers.
HDFC Bank downtime: Which services will be affected?
According to an ET report, HDFC Bank has announced that certain services for its account holders will be temporarily unavailable during specific time intervals.
*As per the limit prescribed for each card type
** IMPS, NEFT, RTGS, HDFC Bank Account to Account Online Transfer or Branch Transfer
# Available for card usage. Card payment through UPI and Netbanking is not available, Payment through Debit Card is available with limited limit
@ Available for card usage. Loading through UPI and Netbanking is not available, Loading through Debit Card is available with limited limit
Some services will be disrupted from 3:00 am to 3:45 pm and then again from 9:30 am to 12:45 pm. During these periods, customers will not be able to access the following UPI services:
Send and receive money
Merchant Payments (QR or Online)
· Balance Inquiry
Set or change the PIN
To minimise any inconvenience caused by these service disruptions, HDFC Bank has provided some useful tips for its customers. They advise account holders to withdraw sufficient funds in advance before 7:30 PM on Friday, 12th July 2024. Additionally, customers are encouraged to plan all their fund transfers in advance to avoid any difficulties during service downtime.
HDFC Bank Downtime: Available Services
HDFC Bank customers can withdraw cash from any ATM using their HDFC Bank debit cards (subject to restricted limits) or credit cards. They can also make purchases at stores using their debit cards (with restricted limits) or credit cards at swipe machines.
Online shopping will continue uninterrupted as customers can use their HDFC Bank debit cards (up to a limited limit) and credit cards, including seamless transactions via PayZapp. UPI services will be available for a brief period of time on Saturday, July 13, 2024 from 3:00 AM to 3:45 PM and from 9:30 AM to 12:45 PM.
It is important to note that the restricted limit for a debit card is a combined limit for ATM cash withdrawals, in-store transactions, online transactions, and contactless transactions. Customers can also manage their cards, including hotlisting, resetting PIN, and other related activities.
Merchants can continue to receive payments through the card, although account updates will be available only after the upgrade is complete. HDFC Bank account holders can use various UPI services, such as sending and receiving money, making merchant payments (QR or online), checking balances, and setting or changing PINs, from 3:45 a.m. to 9:30 a.m. and from 12:45 p.m.
